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Type: Full Time
Location: The Belmont, Houston, TX

The Property Manager is responsible for the overall performance of the community. This includes financial results, aesthetic appearance, and resident relations. The Property Manager is also responsible for managing the day-to-day operations of the management office and the on-site staff. The Property Manager reports to the Regional Director of Property Management or Vice President of Property Management.

The Property Manager establishes the work schedule for all team members, which should include working regularly, scheduled weekends. Property Managers must also work at least one weekend a month. Managers who work at a “lease-up” community or if the community is under performing, will be required to work additional weekends until stabilization.

Qualifications of a Property Manager

The following list contains the necessary qualifications/attributes that are considered for the position of Property Manager:

  • Experience in on-site property management (leasing, bookkeeping, etc.)
  • Proficiency in verbal/written communications.
  • Proficiency in math with ability to review, understand and report financial information.
  • Must be computer literate.
  • College hours preferred.
  • Flexibility in work days/hours.
  • Flexibility in work location.
  • Assertiveness, good people skills.
  • Flexibility, multi-faceted.
  • Organization, attention to details.
  • Dependability, follow-through on projects.
  • Common sense/practical thinking.
  • Honesty and integrity.
  • Familiarity with the company’s philosophy and goals.
  • Capable of leading and managing others.
  • Self-confidence and initiative.
  • Fairness and ability to work well with others.
  • Career direction/self-motivation.


Product Management

Ensure Maximum Occupancy

  • Inspect property on a daily basis to ensure all aspects of the property and curb appeal meet MFI standards. Ensure the community’s curb appeal is in a condition that is appealing to client traffic and exceeds the market.
  • Inspect aged and/or selected vacancies on a weekly basis to monitor upkeep and ensure MFI make-ready standards are being met. Monitor occupancy; advise Regional Director of any problems areas/floor plans.
  • Personally oversee the details of apartment turnarounds and contractor work.
  • Ensure compliance with MFI policy of 7-day (5 business days) apartment turnaround.
  • Maintain and update Make Ready Status Board.
  • Review for approval all requests for transfer. Apartment must be walked and resident history reviewed by management before transfer is approved.
  • Coordinate the preparation and submit the appropriate marketing reports as requested by your Regional Director, including but not limited to the following:

Responsible for the accuracy and preparation of weekly traffic reports, weekly occupancy reports, capture percentages, weekly management reports (box scores).

Maximize Income

Ensure income is documented and accounted for in accordance with MFI Policy, including but not limited to:

  • Daily bank deposits
  • Collection Reports
  • Month end accounting reports as requested by Regional Director, Owner or Accounting Office
  • Rent/renewal increase proposals
  • Maintain collections above 99.5% (or in accordance with guidelines set for your community by the Regional Director).
  • Assure collections are performed in accordance with MFI policy and local regulations.
  • Send late letters to resident by the 4th of the month
  • Send eviction notices if rent remains unpaid
  • Appear in court, if necessary, to process eviction filing
  • Review marketing/leasing activity with on-site staff on a weekly basis.
  • Monitor occupancy rates according to floor plan.

Control Expenditures

  • Operate within Budget parameters. Seek approval for all Budget overages.
  • Inspect apartment upon move out; determine charges (if any) to resident.
  • Inspect and/or approve carpet, vinyl, and wallpaper replacement. Consult with Regional Director on any repair or replacement over $750.
  • Under supervision of the Regional Director solicit competitive bids as needed for major contract work.
  • Initiate and control administrative expenses–office supplies, legal fees, etc.
  • Ensure compliance with company accounting procedures including but not limited to the following:
  • Maintain expenses within 10% of Budget
  • Proper use of account codes
  • Accounts payable procedures
  • Monitor and control overtime.
  • Maintain the community in a clean and attractive condition while keeping within budget guidelines.
  • Consult with Regional Director on plans for capital expenditures.
  • Oversee petty cash expenditures and reporting.
  • Prepare and submit the proper accounting reports as requested by your Regional Director (or Owner) including but not limited to the following:

Budget Variance Reports, Executive Summaries, Budget Forecast, Accounting Month End, Onesite/Yardi Reports, Payroll Reporting.

Business Management

  • Complete annual asset business plan and budget.
  • Analyze monthly performance and budget projections, discuss strategies with Regional Director or Vice President of Property Management and communicate to Owners as needed or requested.
  • Keep abreast of the market conditions in your area. Shop competition; report rent/concession fluctuations to the Regional Director or Vice President of Property management.
  • Continually enhance knowledge/expertise through publications, reports and seminars.
  • Develop short/long term goals for business management, through weekly staff meetings to discuss with the onsite staff the prevailing conditions of the market, and communicate any strategy changes for the coming week.
  • Ensure client satisfaction for Owners/Asset Managers.
  • Maintain communication with Owners as needed or requested by Owner and/or Regional Director or Vice President of Property Management.
  • Report in writing all deferred maintenance, capital expenditure needs.
  • Prepare  variance report.
  • Ensure the purchase order system is properly utilized.
  • Prepare and /or submit Executive Summaries and Monthly Owner Reports as requested by Regional Director or Vice President of Property Management.
  • Prepare and submit any additional reports as requested by Regional Director or Vice President of Property Management.


Supervision of Staff

  • Manage, train and counsel on-site staff. Consult with Regional Director regarding special circumstances problems.
  • Conduct interviews of job applicants and assist in hiring/firing decisions with approval of Regional Director.
  • Establish schedules for on-site leasing personnel, service technicians, porters, and housekeepers.
  • Ensure proper coverage during office hours. Coordinate and initially approve vacation/leave requests before forwarding to the Regional Director or Vice President of Property Management. It is the responsibility of the Property Manager to ensure the office is properly staffed
  • Assure service request procedures are being followed according to company policy, including distribution to staff and outside contractors. Property Manager should follow up personally with resident on any service request that is not completed within a 24-hour time period (see Property Maintenance Procedures for more details).
  • Monitor and approve overtime.
  • Conduct annual performance reviews. Make recommendations for raises, promotions, employee counseling.
  • Implement and be responsible for adherence to company policies and job descriptions as stated in the Management procedures.
  • Oversee daily leasing paperwork, proper completion of service requests and assign duties to porter/housekeeper.

It is the responsibility of the Property Manger to ensure emails from the Corporate Office are immediately printed and distributed to every member of their staff when instructed to do so.

Liability Management

  • Assist with resident/personnel problems and complaints before they turn into litigation issues. Consult with the Regional Director or Vice President of Property Management to decide whether or not legal assistance should be enlisted.
  • Be cognizant of potential risk from plaintiff lawsuits–assault, rape, robbery, injury, etc.
  • Ensure compliance with MFI company policy and federal and local regulations, including but not limited to evictions and vehicle towing, Fair Housing Act, American with Disabilities Act, Equal Employment Opportunity, Clean Air Act, etc.
  • Notify Regional Director or Vice President of Property Management of any potential liability or litigation threats, (i.e. insurance claims, Fair Housing, Equal Employment, Americans with Disabilities, etc.).
  • Assume leadership in emergencies. Contact the proper authorities; assist displaced residents, complete Incident Form and insurance forms in cases of property liability, loss and / or damage. Refer all media inquiries to the Corporate Office.
  • Properly document and report all injuries/incidents to Regional Director or Vice President of Property Management.

Resident Relations

  • Oversee resident relations; take resident phone calls, requests and complaints. Consult with Regional Director or Vice President of Property Management on any special circumstances.
  • Communicate with the resident on any delays (over 24 hour turnaround) and/or special problems with service requests.
  • Supervise resident retention programs, renewal and leasing programs to maintain maximum occupancy.
  • Monitor turnover; ensure turnover percentage remains within guidelines set by your Regional Director or Vice President of Property Management.
  • Initiate the coordination of resident relation programs-parties, crime watch seminars, etc.

Property Manager — Accountabilities

  • Maximize the financial performance of the property by maximizing rents and occupancy, and minimizing expenditures. Operate the community within budgeted expectations.
  • Ensure the community is aesthetically attractive.
  • Develop and maintain positive resident relationships.
  • Communicate with Regional Director or Vice President of Property Management in a clear, consistent, and timely manner.
  • Operate the community within the guidelines and procedures. For collections, occupancy, turnover, and resident retention.
  • Manage, train, counsel and motivate staff.
  • Ensure that proper leasing, management, and accounting paperwork are completed, accurate and submitted on a timely basis.

Type: Full Time
Location: The Canopy, Spring, TX

This policy contains the job description of the Make-Ready/Porter and the requirements for the position. The following qualifications are necessary to be considered for the position of Make-Ready/Porter:

  • Must be able to lift 80-100 lbs on a regular basis.
  • Must have a valid driver’s license and reliable transportation.
  • Must be available for night/weekend call duty.

Must have the knowledge and ability to perform the following duties:

  • Minor Plumbing repairs
  • Repair/replace locks, smoke alarms ∙ Replace screens
  • Appliance repair
  • Electrical repairs
  •  inspection/minor roof repair
  • Fireplaces and Ceiling Fans
  • Carry out property maintenance processes.
  • Sprinkler system repair and maintenance
  • Change AC filters
  • Door Locks
  • Replace broken windows
  • Carpet Shampoo
  • Comply with OSHA regulations
  • Paint and Sheetrock Repair

In general, the purpose of the Service Technician in Charge of Make-Ready is to assist the Maintenance Supervisor and Assistant Maintenance Supervisor (where applicable) in carrying out the maintenance processes of the property, with a focus on the apartment make-ready process, in a manner consistent with the property’s operational objectives.

  • Inspect vacated apartments and complete make-ready checklist. Inform Maintenance Supervisor and Property Manager of needed services and repairs.
  • Perform duties necessary to restore apartments to “rent ready” status and ensure that all make-ready repairs and services are completed correctly and on schedule in accordance with the Company’s Apartment Make-Ready Policy.. (The Make-Ready/Porter may need to handle some of the duties personally, but may also assign the duties to Assistant Maintenance or Porter for completion, in coordination with the Property Manager).
  • Make certain grounds are kept neat and free of litter. Rake, sweep, shovel as circumstances warrant.
  • Maintain accurate records regarding EPA/OSHA standards, preventative maintenance, service requests received and completed, expenditures, apartment make-ready status, work-in-progress, etc.
  • Monitor the physical condition and immediately report and correct unsafe conditions, i.e. broken gates leading to the pool, broken steps, open holes broken/burned out exterior lights.
  • Report all major repairs and requisitions to the Property Manager and Maintenance Supervisor prior to any expenditure of funds.
  • Assure all assigned maintenance work on vacant apartments is completed with the MFI Make-Ready standard.
  • Maintain maintenance shop so that it is safe, clean and well organized, with adequate inventory of spare parts and maintenance materials to handle most common repairs and situations and ensuring all tools and equipment are properly stored and well-maintained at all times.
  • Identify all utility meter cut-offs, apartment and fixture cut-offs and sewer cleanouts and be able to communicate these to the community team members.
  • Schedule and perform routine preventative maintenance in accordance with the Company’s Preventative Maintenance Policy.
  • Wear and utilize Personal Protective Equipment at all times during work hours. Perform work area clean up and safety related duties of 7 days or 5 business days.
  • Comply with all OSHA regulations and any applicable laws in your area regarding health, safety, or environment.
  • Preventative maintenance
  • Turn quality
  • Status boards
  • Ensure building lights and timers are working properly.
  • Install new appliances as necessary.
  • Attend meetings and seminars as requested by Property Manager, Vice President of Property Management or Regional Director of Maintenance.

Other responsibilities of the Make-Ready/Porter include the following:

  • Key Control
  • Maintaining key logs on a daily, as needed, basis
  • Controlling keys given to contractors
  • Changing locks on vacant units according to MFI policy
  • Staff Management and Personnel Issues
  • Control and monitor overtime
  • Address property liability concerns with Property Manager
  • Recommend Capital Improvements
  • Vendor Management
  • Utilize MFI Vendor List

Failure to perform any of the above job requirements may lead to disciplinary action, up to and including termination.

Type: Full Time
Location: Reverie at River Hollow, Houston, TX

This policy contains the job description of the Assistant Maintenance and the requirements for the position. The following qualifications are necessary to be considered for the position of Assistant Maintenance:

  • • Must be able to lift 80-100 lbs on a regular basis.
  • • Must have a valid driver’s license and reliable transportation.
  • • Must be available for night/weekend call duty.

Must have the knowledge and ability to perform the following duties:

  • • Plumbing repairs
  • • Repair/replace locks, smoke alarms
  • • Replace screens
  • • Appliance repair
  • • Electrical repairs
  • • Roofing inspection/minor roof repair
  • • Door Locks
  • • Water Irrigation Systems
  • • Pool/Spa

In addition to the skills listed above, the Assistant Maintenance is responsible for seeing the Assistant Maintenance’s job is completely correctly and in a timely manner. The Assistant Maintenance must be capable of completing or administering the following job functions. (The Assistant Maintenance may need to handle some of the duties personally, but may also assign the duties to Assistant Maintenance or Porter for completion, in coordination with the Property Manager).

  • • Assure resident requested service orders are completed on a timely basis.
  • • Assure all assigned maintenance work on vacant apartments is completed with the MFI standard of 7 days or 5 business days.
  • • Order maintenance supplies with approval from Property Manager using the purchase order system.
  • • Fair housing training
  • • Preventative maintenance
  • • Turn quality
  • • Status boards
  • • Ensure building lights and timers are working properly.
  • • Install new appliances as necessary.
  • • Assist Property Manager /office personnel as needed in emergency situations.
  • • Consult with Property Manager on major repairs, capital improvements, replacements and/or contracts.
  • • Attend meetings and seminars as requested by Property Manager, Vice President of Property Management or Regional Director of Maintenance.
  • • Make certain grounds are kept neat and free of litter. Rake, sweep, shovel as circumstances warrant.
  • • Maintain accurate records regarding EPA/OSHA standards, preventative maintenance, service requests received and completed, expenditures, apartment make-ready status, work-in-progress, etc.
  • • Monitor the physical condition and immediately report and correct unsafe conditions, i.e. broken gates leading to the pool, broken steps, open holes broken/burned out exterior lights.
  • • Report all major repairs and requisitions to the Maintenance Supervisor and Property Manager prior to any expenditure of funds.
  • • Maintain maintenance shop so that it is safe, clean and well organized, with adequate inventory of spare parts and maintenance materials to handle most common repairs and situations and ensuring all tools and equipment are properly stored and well-maintained at all times.
  • • Identify all utility meter cut-offs, apartment and fixture cut-offs, and sewer cleanouts and be able to communicate these to the community team members.
  • • Schedule and perform routine preventative maintenance in accordance with the Company’s Preventative Maintenance Policy.
  • • Coordinate and oversee all work by sub-contractors.
  • • Ensure that all make-ready repairs and services are completed correctly and on schedule.
  • • Wear and utilize Personal Protective Equipment at all times during work hours.
  • • Perform work area clean up and safety related duties.

Other responsibilities of the Assistant Maintenance include the following:

  • Key Control
  • • Maintaining key logs on a daily, as needed, basis
  • • Controlling keys given to contractors
  • • Changing locks on vacant units according to MFI policy Staff Management and Personnel Issues
  • • Control and monitor overtime
  • • Address property liability concerns with Property Manager
  • • Reduce turnover
  • • Recommend Capital Improvements

Equipment/Machinery/Tools: A team member in this position must provide his or her own tools. The team member must also be Knowledgeable and skilled in the safe use and maintenance of the following tools:

  • • Hand Tools: Various wrenches, grips, sledgehammer, snips, post-hole diggers, saws, etc.
  • • Power Tools: Wrenches, grinder, sander, drills, saws, etc.
  • • Moving Equipment: Wheelbarrows, dollies, hand trucks, buckets, hoists, jacks, step ladders, full ladders, double ladders
  • • Mechanical Equipment: Motors, pumps, compressors, blowers, electric and hand powered augers, etc. Measuring Devices: Calipers, voltmeters, ohmmeters, testing meters, PH test, etc. Vendor Management
  • • Maintaining vendor files, associated bids, work orders and related correspondence
  • • Obtain and maintain current liability insurance certificates for all current and new vendors
  • • Ensure quality workmanship and competitive pricing for all vendors and contractors.

Failure to perform any of the above job requirements may lead to disciplinary action, up to and including termination.

Type: Full Time
Location: The Mark at CityPlace, Spring, TX

This policy contains the job description of the Assistant Maintenance and the requirements for the position. The following qualifications are necessary to be considered for the position of Assistant Maintenance:

  • • Must be able to lift 80-100 lbs on a regular basis.
  • • Must have a valid driver’s license and reliable transportation.
  • • Must be available for night/weekend call duty.

Must have the knowledge and ability to perform the following duties:

  • • Plumbing repairs
  • • Repair/replace locks, smoke alarms
  • • Replace screens
  • • Appliance repair
  • • Electrical repairs
  • • Roofing inspection/minor roof repair
  • • Door Locks
  • • Water Irrigation Systems
  • • Pool/Spa

In addition to the skills listed above, the Assistant Maintenance is responsible for seeing the Assistant Maintenance’s job is completely correctly and in a timely manner. The Assistant Maintenance must be capable of completing or administering the following job functions. (The Assistant Maintenance may need to handle some of the duties personally, but may also assign the duties to Assistant Maintenance or Porter for completion, in coordination with the Property Manager).

  • • Assure resident requested service orders are completed on a timely basis.
  • • Assure all assigned maintenance work on vacant apartments is completed with the MFI standard of 7 days or 5 business days.
  • • Order maintenance supplies with approval from Property Manager using the purchase order system.
  • • Fair housing training
  • • Preventative maintenance
  • • Turn quality
  • • Status boards
  • • Ensure building lights and timers are working properly.
  • • Install new appliances as necessary.
  • • Assist Property Manager /office personnel as needed in emergency situations.
  • • Consult with Property Manager on major repairs, capital improvements, replacements and/or contracts.
  • • Attend meetings and seminars as requested by Property Manager, Vice President of Property Management or Regional Director of Maintenance.
  • • Make certain grounds are kept neat and free of litter. Rake, sweep, shovel as circumstances warrant.
  • • Maintain accurate records regarding EPA/OSHA standards, preventative maintenance, service requests received and completed, expenditures, apartment make-ready status, work-in-progress, etc.
  • • Monitor the physical condition and immediately report and correct unsafe conditions, i.e. broken gates leading to the pool, broken steps, open holes broken/burned out exterior lights.
  • • Report all major repairs and requisitions to the Maintenance Supervisor and Property Manager prior to any expenditure of funds.
  • • Maintain maintenance shop so that it is safe, clean and well organized, with adequate inventory of spare parts and maintenance materials to handle most common repairs and situations and ensuring all tools and equipment are properly stored and well-maintained at all times.
  • • Identify all utility meter cut-offs, apartment and fixture cut-offs, and sewer cleanouts and be able to communicate these to the community team members.
  • • Schedule and perform routine preventative maintenance in accordance with the Company’s Preventative Maintenance Policy.
  • • Coordinate and oversee all work by sub-contractors.
  • • Ensure that all make-ready repairs and services are completed correctly and on schedule.
  • • Wear and utilize Personal Protective Equipment at all times during work hours.
  • • Perform work area clean up and safety related duties.

Other responsibilities of the Assistant Maintenance include the following:

  • Key Control
  • • Maintaining key logs on a daily, as needed, basis
  • • Controlling keys given to contractors
  • • Changing locks on vacant units according to MFI policy Staff Management and Personnel Issues
  • • Control and monitor overtime
  • • Address property liability concerns with Property Manager
  • • Reduce turnover
  • • Recommend Capital Improvements

Equipment/Machinery/Tools: A team member in this position must provide his or her own tools. The team member must also be Knowledgeable and skilled in the safe use and maintenance of the following tools:

  • • Hand Tools: Various wrenches, grips, sledgehammer, snips, post-hole diggers, saws, etc.
  • • Power Tools: Wrenches, grinder, sander, drills, saws, etc.
  • • Moving Equipment: Wheelbarrows, dollies, hand trucks, buckets, hoists, jacks, step ladders, full ladders, double ladders
  • • Mechanical Equipment: Motors, pumps, compressors, blowers, electric and hand powered augers, etc. Measuring Devices: Calipers, voltmeters, ohmmeters, testing meters, PH test, etc. Vendor Management
  • • Maintaining vendor files, associated bids, work orders and related correspondence
  • • Obtain and maintain current liability insurance certificates for all current and new vendors
  • • Ensure quality workmanship and competitive pricing for all vendors and contractors.

Failure to perform any of the above job requirements may lead to disciplinary action, up to and including termination.

Type: Full Time
Location: Reverie at River Hollow, Houston, TX

The on-site housekeeper is responsible for keeping all pubic use areas and vacant apartments clean and presentable to residents and prospective residents. To qualify for this position, the candidate must meet the following criteria: n Must be able to lift 30 lbs on a regular basis. Job functions of the on-site housekeeper include the following duties on a regular basis. n Leasing Office & Clubroom – Vacuum, mop or dust floors, wash windows, clean kitchen appliances, counters and sink areas. n Vacant Apartments & Models – Freshen vacant apartments on a regular basis as instructed by the Property Manager, including the following items, vacuum, dust or mop floors. Remove any trash left behind by clients. Clean and shine all windows, appliances, and tile and chrome fixtures. Be sure to Freshen models daily. n Restrooms – Clean and sanitize lavatory, commode and floors in restrooms in Leasing Office, Clubroom and pool areas. Clean mirrors and counter areas. Supply restroom with paper products. Notify Property Manager if any problems or needed repairs are observed.

Interested in joining our team? Fill out the form and we’ll get back to you if your qualifications match an open position.

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