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Type: Full Time
Location: Corporate Office, Houston, TX

This position requires a minimum of 5 years experience directly in  Multi-family Property Management.

Employment Guidelines

 

The purpose of this job description is to communicate the responsibilities and duties associated with the position of Regional Director of Maintenance (RDM). While the following information should be considered a comprehensive description of this position, it should also be noted that some responsibilities and duties may not be specifically addressed. The Company emphasizes a team approach and fully expects every person to perform any reasonable task or request that is consistent with fulfilling company objectives. It is the philosophy of the Company to promote from within whenever possible; therefore, it is recommended that team members make an ongoing effort to familiarize themselves with the duties and responsibilities of those positions directly above or around their own. The Company reserves the right at any time to change or amend these descriptions as necessary. Reports to: Vice President of Property Management.

 

Job Brief:

 

In general, the purpose of the Regional Director of Maintenance (RDM) is to manage and train onsite maintenance personnel; perform quarterly inspections; and be available to work onsite at any of the MFI communities in a “maintenance” when necessary.  The RDM will be used instead of an outside contractor, and/or to reduce the use of temporary employees due to job loss, leave of absence, or vacation of maintenance personnel.  He will perform corrective, preventative, routine, emergency, and cosmetic maintenance as well as the make-ready process in a manner consistent with the Company’s operational objectives. The RDM is expected to take an active, hands-on approach to the completion of duties.

 

  • The RDM is expected to keep maintenance policy and procedures current, re-writing when necessary.
  • Implementation of Preventative Maintenance program, ensuring completion.
  • RDM is to hold monthly meetings; monitor Grace Hill or other training methods and urge associates to get designations to further their career path. Provide Technical maintenance training.
  • Monitor budget expectations and ensure associates are purchasing effectively.
  • Conduct punch and acceptance walks with construction on exterior and interior turns.
  • Review project plans and give input to development and construction.
  • Obtain bids, write contracts, scopes of work, project oversight and ensure contractors complete projects to owner requirements.
  • Evaluate preferred vendors to ensure properties receive maximum price savings and also ensure properties are following the preferred vendor program.
  • Conduct quarterly inspections to ensure properties are running safely and effectively.
  • Aid in developing annual operating budgets.
  • Capital project development and oversight.
  • PM Program
  • Interviewing and talent management.
  • Budget preparation assistance.
  • Emergency response oversight and support.
  • Industry trends, and code/recall compliance.
  • Order and install electric charging stations.

 

 

 

Essential Duties and Competencies:

 

Process Management:

Initiate property maintenance processes.

 

Perform, diagnose, and facilitate the completion of minor and routine maintenance/repair at properties within the company, involving the following:

 

  • Electrical and plumbing
  • A/C and heating systems
  • Appliances
  • Water irrigation systems
  • Stairs, gates, fences, patios, railing
  • Tile, carpet, flooring.
  • Roofing, gutters, fasteners
  • Interior and exterior lights
  • Fireplaces, ceiling fans
  • Gas fixtures and appliances (when applicable)
  • Shutters, doors, cabinets, windows, sliding glass doors.
  • Boiler, gas and electric
  • Door locks, P.O. boxes and locks
  • Security systems and fire protection equipment
  • Ceiling leaks
  • Walls
  • Pool area, tile, hot tub, pool furniture
  • Ensure vacant apartments are restored to “rent ready” status promptly and by the Company’s Apartment.
  • Make certain grounds are kept neat and free of litter.
  • Keep accurate records regarding EPA/OSHA standards, preventative maintenance, service requests received and completed, expenditures, apartment make-ready status, work-in-progress, etc.
  • Maintain maintenance shops so that are safe, clean, and well organized, with adequate inventory of spare parts and maintenance materials to handle most common repairs and situations and ensure tools and equipment are properly stored and well maintained.
  • Work with sub-contractors on warranty work and bid process when working onsite.
  • Ensure that all make-ready repairs and services are completed correctly and on schedule.
  • Utilize budgetary, staffing, and other relevant data to determine to make solid decisions regarding the need for subcontracted work.

 

Leadership:

Lead by example and empower others to perform and provide the necessary support to maintain a common vision.

 

Strategic Business Perspective:

 

Understand core business fundamentals and assume responsibility for contributing to the Company’s success within one’s realm of influence.

 

Maintain an awareness of the performance of the communities and make decisions that will have a positive effect on performance. Keep abreast of relevant industry, changes, issues and topics and incorporate them into planning and decision-making.

 

 

Problem-Solving:

 

Identify existing and potential problems while out onsite; develop and implement solutions.

 

Diagnose and troubleshoot maintenance problems when necessary, including basic maintenance, plumbing, electric, HVAC, appliances, carpentry, roofing, etc. Identify potential short and long-term maintenance issues region-wide and at specific properties, and research and provide solutions to the problems.

 

 

Resourcefulness:

 

Display willingness and ability to find ways over, under, around, and through barriers.

 

Seek out and utilize available internal and external resources to meet goals and objectives.

 

Integrity:

 

Display ironclad ethics and honesty. Set and uphold high standards of honesty for self. Follow through on commitments. Can be trusted with Company property, confidential information, and resident possessions when entering occupied apartments.

 

Team Building:

 

  • Maintain an understanding of core competencies required for success in all maintenance team positions.
  • Identify strengths and development opportunities of property maintenance team members while working in their role and help with individual development upon returning to the community.
  • Be available to take over any maintenance positions when necessary.

 

 

Communication:

 

Communicate effectively VPPM, RD and PM

 

REQUIREMENTS:

 

Normal Work Hours:

8:00 a.m. to 5:00 p.m. Monday through Friday, weekends, and overtime as circumstances warrant.

 

Equipment/Machinery/Tools:

 

The team member must also be knowledgeable and skilled in the safe use and maintenance of the following tools:

 

  • Hand Tools: Various wrenches, grips, HVAC gages, snips, etc.
  • Power Tools: Wrenches, grinder, sander, drills, saws, etc.
  • Moving Equipment: Wheelbarrows, dollies, hand trucks, buckets, hoists, jacks, step ladders, full ladders, double ladders
  • Mechanical Equipment: Motors, pumps, compressors, blowers, electric and hand-powered augers, etc.
  • Measuring Devices: Calipers, voltmeters, ohmmeters, testing meters, PH test, etc.

 

 

 

Physical Requirements:

 

  • Constant need (66% to 100% of the time) to be on feet.
  • Have a constant need (66% to 100% of the time) to perform the following physical activities:

 

Activity Example of Activity

 

  • Bend/Stoop/Squat/Kneel Perform routine maintenance/repairs, pick up tools and needed equipment.
  • Climb stairs Service requests, make-ready needs for second (2nd) and third (3rd) floor apartments.
  • Push or pull Move equipment, appliances, open and close doors, etc.
  • Reach above shoulders Perform routine maintenance/repairs, stock and remove equipment, and parts.
  • Climb ladders Perform routine maintenance/repairs.
  • Grasp/Grip/Turning Handle tools and equipment, perform routine.
  • maintenance/repairs, phone g. Finger dexterity Handle tools and equipment, perform routine.
  • maintenance/repairs
  • Writing/Typing Inventory maintenance, requisition requests, inter-office memos, and required reports.
  • Lifting/Carrying (Supplies, replacement parts, ladders, etc.):
  • Over 150 lbs. rare need (less than 1% of the time)
  • Between 75 – 150 lbs. Occasional need (1% to 33% of time)
  • Between 25 – 75 lbs. Frequent need (33% to 66% of the time)
  • Between 1 – 25 lbs. Constant need (66% to 100% of the time)

 

 

 

 

Note:

 

Lifting and carrying weights exceeding fifty (50) lbs. is often accomplished with assistance from one or more people. Examples of heavy items lifted include washer/dryers, a/c units, abandoned sofas, etc.

 

Vision Requirements:

 

  • Constant need (66% to 100% of the time) to document maintenance and complete forms, review manual and operating instructions, read cautionary labels, and respond to written instructions from team members and residents. There is a constant need to see small details when performing routine maintenance duties.
  • Frequent need (33% to 66% of the time) to see things clearly beyond arm’s reach (oversee assistants and observe problems throughout the property).

 

 

 

Hearing Requirements:

 

  • Constant need (66% to 100% of the time) to communicate with assistants, residents, vendors, and property team members. Must use listening skills to diagnose needed repairs, etc.

 

Speaking Requirements:

 

  • Constant need (66% to 100% of the time) to verbally communicate with assistants, residents, vendors, and team members.

 

Driving Requirements:

 

Will need to utilize personal transportation to drive to the community and pick up replacement parts and supplies from vendors. Rotating “on call” status will be required and expedient travel to assigned property at a moment’s notice.  The director must maintain a current driver’s license and automobile insurance at all times.

 

Working Environment:

 

  • Constantly indoors. (66% to 100% of time)
  • Frequently outdoors, all conditions, often for extended periods. (33% to 66% of time)
  • Occasional exposure (1% to 33% of the time) to paint fumes, solvents, adhesives, etc.
  • Frequent need (33% to 66% of the time) to work in awkward and confining positions.

 

Reasoning Development:

 

High. Must be able to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw conclusions, and initiate appropriate courses of action. Also, must be able to effectively convey ideas, images, and goals to a diverse group of personalities.

 

Technology

 

Be familiar with Excel, Word, and PowerPoint.  Must understand or learn Yardi to monitor service requests, and other software programs when necessary.

 

Type: Full Time
Location: The Belmont, Houston, TX

Position at this location requires a minimum of 2 years experience directly in Property Management.

The position of Assistant Manager is intended to be a training track for the position of Property Manager.  The following qualifications are necessary to be considered for the position of Assistant Manager.

  • Experience in property management (leasing, bookkeeping, etc.).
  • Proficiency in verbal/written communications.
  • Proficiency in math basic skills.
  • Ability and willingness to work flexible hours/days.
  • Must be computer literate.
  • At least a high school diploma (college hours preferred).
  • At least minimal typing skills. Outgoing friendly personality is important. The job functions of the Leasing Consultant are to Lease Apartments.
  • Responsible for rent collections, late notices, posting rent. Assistant Managers must work the first weekend of every month.
  • Greet clients according to MFI policy.
  • Qualify client needs, eligibility, in compliance with Fair Housing Laws and non- discriminatory leasing policy.
  • Tour apartments with clients; discuss all benefits of the apartment community and each apartment shown.
  • Tour model apartment, even though it may not be the floor plan desired.
  • Explain to the client in detail MFI application procedures and lease contract. Assure application is processed through proper channels.
  • Type leases, enter leasing and traffic information on computer as necessary.
  • Type weekly, monthly and/or special reports as designated by Leasing Regional Director or Property Manager.
  • Receive deposit and rent money, record appropriately.
  • Welcome new residents. Assist as necessary to ensure a smooth move-in.
  • Process resident transfers.
  • Become familiar with all MFI policies and procedures, as well as the names and locations of other MFI communities.
  • Qualify to drive on behalf of company.

The job responsibilities of Assistant Manager naturally expand as the Assistant Manager learns more of the Property Manager’s duties. Ideally these duties will include, but are not limited to the following:

  • Inspect property for community policy violation (inoperable vehicles, unauthorized pets, etc.), needed repairs, landscaping check, etc.
  • Act as manager in the absence of Property Manager.
  • Complete move-out statements.
  • Take deposits to the bank.
  • Keep renewals accurate in Onsite.
  • Inspect vacancies/make readies; work with maintenance staff to complete service requests on a timely basis.
  • Complete reports for Property Manager, Regional Director or Vice President of Property Management upon request.
  • Participate in leasing duties when necessary.

Type: Full Time
Location: The Canopy, Spring, TX

Leasing Position at this location requires a minimum of 2 years experience directly in Property Management.

The primary responsibilities of a leasing consultant are to lease apartments including pre-leasing notices, as well as assist generally with resident and employee relations. To be eligible for consideration for the position of leasing consultant, the following are minimum qualifications and duties:
• At least a high school diploma (college hours preferred).
• Willing to work flexible hours/days.
• At least minimal typing skills. Outgoing friendly personality is important. The job functions of the Leasing Consultant is to Lease Apartments
• Greet clients according to MFI policy.
• Qualify client needs, eligibility, in compliance with Fair Housing Laws and non- discriminatory leasing policy.
• Tour apartments with clients; discuss all benefits of the apartment community and each apartment shown.
• Tour model apartment, even though it may not be the floor plan desired.
• Explain to the client in detail MFI application procedures and lease contract. Assure application is processed through proper channels.
• Type leases, enter leasing and traffic information on computer as necessary.
• Type weekly, monthly and/or special reports as designated by Leasing Regional Director or Property Manager
• Receive deposit and rent money, record appropriately.
• Welcome new residents. Assist as necessary to ensure a smooth move-in.
• Process resident transfers.
• Become familiar with competitive properties in the area.
• Become familiar with all MFI policies and procedures, as well as the names and locations of other MFI communities.
• Qualify to drive on behalf of company.

Resident Relations
• Answer phone, take service requests and extermination orders. Complete service request forms and distribute as specified in Property Maintenance Manual.
• Greet and assist residents who come into the office.
• Consult with Property Manager or Assistant Manager, if a question or a policy exception is needed. Property Manager should contact Regional Director or Vice President of Property Management as needed.

Employee Relations
• Assist Property Manager as directed. Assist in paperwork, touring the property, vacancies, and policy violations.
• Work with other employees in a team-player manner to ensure smooth property operations.
• Maintain a professional attitude and appearance at all times. Work with all fellow employees to foster the MFI team spirit.

Type: Full Time
Location: The Mark at CityPlace, Spring, TX

Position at this location requires a minimum of 2 years experience directly in Property Management.

The on-site housekeeper is responsible for keeping all pubic use areas and vacant apartments clean and presentable to residents and prospective residents.


To qualify for this position, the candidate must meet the following criteria:

  • Must be able to lift 30 lbs on a regular basis.


Job functions of the on-site housekeeper include the following duties on a regular basis.

  • Leasing Office & Clubroom – Vacuum, mop or dust floors, wash windows, clean kitchen appliances, counters and sink areas.
  • Vacant Apartments & Models – Freshen vacant apartments on a regular basis as instructed by the Property Manager, including the following items, vacuum, dust or mop floors. Remove any trash left behind by clients. Clean and shine all windows, appliances, and tile and chrome fixtures. Be sure to Freshen models
  • Restrooms – Clean and sanitize lavatory, commode and floors in restrooms in
    Leasing Office, Clubroom and pool areas. Clean mirrors and counter areas. Supply restroom with paper products. Notify Property Manager if any problems or needed repairs are observed.


Type: Full Time
Location: Reverie at River Hollow, Houston, TX

This position requires a minimum of 2 years experience directly in Property Management as a Maintenance Tech.

This policy contains the job description of the Assistant Maintenance and the requirements for the position. The following qualifications are necessary to be considered for the position of Assistant Maintenance: • Must be able to lift 80-100 lbs on a regular basis. • Must have a valid driver’s license and reliable transportation. • Must be available for night/weekend call duty. Must have the knowledge and ability to perform the following duties: • Plumbing repairs • Repair/replace locks, smoke alarms • Replace screens • Appliance repair • Electrical repairs • Roofing inspection/minor roof repair • Door Locks • Water Irrigation Systems • Pool/Spa In addition to the skills listed above, the Assistant Maintenance is responsible for seeing the Assistant Maintenance’s job is completely correctly and in a timely manner. The Assistant Maintenance must be capable of completing or administering the following job functions. (The Assistant Maintenance may need to handle some of the duties personally, but may also assign the duties to Assistant Maintenance or Porter for completion, in coordination with the Property Manager). • Assure resident requested service orders are completed on a timely basis. • Assure all assigned maintenance work on vacant apartments is completed with the MFI standard of 7 days or 5 business days. • Order maintenance supplies with approval from Property Manager using the purchase order system. • Fair housing training • Preventative maintenance • Turn quality • Status boards • Ensure building lights and timers are working properly. • Install new appliances as necessary. • Assist Property Manager /office personnel as needed in emergency situations. • Consult with Property Manager on major repairs, capital improvements, replacements and/or contracts. • Attend meetings and seminars as requested by Property Manager, Vice President of Property Management or Regional Director of Maintenance. • Make certain grounds are kept neat and free of litter. Rake, sweep, shovel as circumstances warrant. • Maintain accurate records regarding EPA/OSHA standards, preventative maintenance, service requests received and completed, expenditures, apartment make-ready status, work-in-progress, etc. • Monitor the physical condition and immediately report and correct unsafe conditions, i.e. broken gates leading to the pool, broken steps, open holes broken/burned out exterior lights. • Report all major repairs and requisitions to the Maintenance Supervisor and Property Manager prior to any expenditure of funds. • Maintain maintenance shop so that it is safe, clean and well organized, with adequate inventory of spare parts and maintenance materials to handle most common repairs and situations and ensuring all tools and equipment are properly stored and well-maintained at all times. • Identify all utility meter cut-offs, apartment and fixture cut-offs, and sewer cleanouts and be able to communicate these to the community team members. • Schedule and perform routine preventative maintenance in accordance with the Company’s Preventative Maintenance Policy. • Coordinate and oversee all work by sub-contractors. • Ensure that all make-ready repairs and services are completed correctly and on schedule. • Wear and utilize Personal Protective Equipment at all times during work hours. • Perform work area clean up and safety related duties. Other responsibilities of the Assistant Maintenance include the following: Key Control • Maintaining key logs on a daily, as needed, basis • Controlling keys given to contractors • Changing locks on vacant units according to MFI policy Staff Management and Personnel Issues • Control and monitor overtime • Address property liability concerns with Property Manager • Reduce turnover • Recommend Capital Improvements Equipment/Machinery/Tools: A team member in this position must provide his or her own tools. The team member must also be Knowledgeable and skilled in the safe use and maintenance of the following tools: • Hand Tools: Various wrenches, grips, sledgehammer, snips, post-hole diggers, saws, etc. • Power Tools: Wrenches, grinder, sander, drills, saws, etc. • Moving Equipment: Wheelbarrows, dollies, hand trucks, buckets, hoists, jacks, step ladders, full ladders, double ladders • Mechanical Equipment: Motors, pumps, compressors, blowers, electric and hand powered augers, etc. Measuring Devices: Calipers, voltmeters, ohmmeters, testing meters, PH test, etc. Vendor Management • Maintaining vendor files, associated bids, work orders and related correspondence • Obtain and maintain current liability insurance certificates for all current and new vendors • Ensure quality workmanship and competitive pricing for all vendors and contractors. 

Type: Full Time
Location: Reverie at River Hollow, Houston, TX

Position at this location requires a minimum of 2 years experience directly in Property Management.

The Porter is a valuable member to the on-site management team. Depending on the size and age of the property, the position consists of a variety of duties.

The following qualifications must be met before consideration for employment as porter:

  • Must be able to lift up to 50 lbs. on a regular basis.

The Porter must arrange their daily schedule so the management offices are in order and any litter or debris is cleaned up every morning, to be completed no later than 10:00AM of each business day. All other duties will be assigned to their urgency, including but not limited to the following:

  • Keep property, management office, landscaping clean by inspecting the property each morning and picking up any trash littering the grounds.
  • Keep mailrooms clean. Pick up trash, sweep floors, and remove dated notices from bulletin boards.
  • Replace light bulbs in common areas and breezeways as needed.
  • Replace all first floor window screens upon request.
  • Assist with apartment make-readies as requested, dispose of trash in vacant units, caulk, check appliances and smoke detector, and replace parts.
  • Keep carpet clean in corridors.
  • Clean air conditioning vents and replace filter in all vacant apartments.
  • Replace air filters as scheduled for all occupied apartments.
  • Clean pool area, hose down area, pick up trash and straighten chairs
  • Perform light painting duties as directed.
  • Assist Maintenance Regional Director or Assistant Maintenance as requested.

Type: Full Time
Location: The Terrace at Pine Lake Cove, Conroe, TX

Position at this location requires a minimum of 2 years experience directly in Property Management.

The Porter is a valuable member to the on-site management team. Depending on the size and age of the property, the position consists of a variety of duties.

The following qualifications must be met before consideration for employment as porter:

  • Must be able to lift up to 50 lbs. on a regular basis.

The Porter must arrange their daily schedule so the management offices are in order and any litter or debris is cleaned up every morning, to be completed no later than 10:00AM of each business day. All other duties will be assigned to their urgency, including but not limited to the following:

  • Keep property, management office, landscaping clean by inspecting the property each morning and picking up any trash littering the grounds.
  • Keep mailrooms clean. Pick up trash, sweep floors, and remove dated notices from bulletin boards.
  • Replace light bulbs in common areas and breezeways as needed.
  • Replace all first floor window screens upon request.
  • Assist with apartment make-readies as requested, dispose of trash in vacant units, caulk, check appliances and smoke detector, and replace parts.
  • Keep carpet clean in corridors.
  • Clean air conditioning vents and replace filter in all vacant apartments.
  • Replace air filters as scheduled for all occupied apartments.
  • Clean pool area, hose down area, pick up trash and straighten chairs
  • Perform light painting duties as directed.
  • Assist Maintenance Regional Director or Assistant Maintenance as requested.

Type: Full Time
Location: The Terrace at Pine Lake Cove, Conroe, TX

The on-site housekeeper is responsible for keeping all pubic use areas and vacant apartments clean and presentable to residents and prospective residents.

 

To qualify for this position, the candidate must meet the following criteria:

 

  • Must be able to lift 30 lbs on a regular basis.

 

Job functions of the on-site housekeeper include the following duties on a regular basis.

 

  • Leasing Office & Clubroom – Vacuum, mop or dust floors, wash windows, clean kitchen appliances, counters and sink areas.

 

  • Vacant Apartments & Models – Freshen vacant apartments on a regular basis as instructed by the Property Manager, including the following items, vacuum, dust or mop floors. Remove any trash left behind by clients. Clean and shine all windows, appliances, and tile and chrome fixtures. Be sure to Freshen models daily.
  • Restrooms – Clean and sanitize lavatory, commode and floors in restrooms in Leasing Office, Clubroom and pool areas. Clean mirrors and counter areas. Supply restroom with paper products. Notify Property Manager if any problems or needed repairs are observed.

Interested in joining our team? Fill out the form and we’ll get back to you if your qualifications match an open position.

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