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Leasing Sales Associate
  2/26/2020
Property:  The Parkway
Location:  Humble, TX
Position Type:  Apartment Community (Office)
Complete all lease paperwork including related addendums. Accept rents and deposits from residents and prospective residents. Maintain accurate resident records in accordance with Company policy. Update daily reports concerning notice to vacate, vacancy reports, activity reports, etc. on a daily basis. Organize and file all applicable reports, leases, and paperwork. Maintain an awareness of property performance goals and progress toward those goals, including occupancy, leasing, and closing ratios. Identify property performance needs and make recommendations to the Regional Director and Property Manager for meeting the needs. Identify performance needs and provide mentoring and feedback to leasing team to develop their skills. Demonstrate leasing techniques to the leasing office team and communicate expectations. Uphold challenging standards of performance. Contribute to the development of property goals and objectives and create strategies to achieve them. Strive to meet resident needs and create win/win situations. Follow through on resident problems to satisfactory resolution and communicate problems to any necessary party to facilitate resolution. Regularly monitor resident satisfaction in person and through follow-up phone calls and utilize Customer Satisfaction Surveys. Maintain awareness of local market conditions and trends and make suggestions for improving resident relations. Present property clearly and enthusiastically. Speak clearly and assertively when communicating with residents, prospective residents, internal Company team members, and vendors. Create resident communications such as notices, renewal letters, newsletters, and flyers. Contribute to the creation and distribution of marketing flyers. Communicate regularly with the Regional Director, Property Manager and other team members regarding leasing team performance, goals and objectives and suggestions for improved property performance. Maintain confidential resident files and data. Follow through on commitments. Maintain composure when managing multiple demands. Project positive, professional image of self, property and the Company at all times. Focus efforts and activities on properties with the greatest need, as determined by RVP. Travel to properties as needed. Begin daily work quickly and independently. Focus on the completion of tasks and activities. Identify potential problems and suggest solutions. Seek out and utilize available resources, including other Company team members, training manuals and guides, Apartment association, etc.

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